Your career at KINSHOFER GmbH
We are one of the leading manufacturers of attachments for loader cranes and excavators with subsidiaries worldwide.
Join our team and embark on a rewarding career path with a global leader in the industry, where your skills and ambitions will be valued and nurtured. Discover endless opportunities for growth and success with Kinshofer. Apply now!
Interested candidates may apply by sending their resume and cover letter.
Business Systems & Logistics Coordinator (ERP & Strategic Purchasing Focus)
Position Summary:
We are seeking a detail-oriented and systems-driven Business Systems & Logistics Coordinator with a strong emphasis on ERP ownership and strategic purchasing.
This role plays a critical part in ensuring ERP data integrity, efficient inbound logistics, and proactive purchasing decisions that support operations. In addition to executing daily logistics and compliance tasks, the ideal candidate will contribute to improving purchasing effectiveness, supplier coordination, and system reliability.
This position works cross-functionally with customs brokers, logistics partners, purchasing, and internal teams, and requires someone comfortable operating at both a tactical and analytical level. The job is open for our US location in Sanborn, NY, USA.
Reports to: Plant Manager
Department: Operations / Supply Chain
Pay Range: 58 000$ - 63 000$ / year
Key Responsibilities:
ERP & Business Systems (High Priority)
- Act as the primary point of contact for ERP-related support and data accuracy
- Troubleshoot transactional issues, correct data discrepancies, and support users
- Maintain and improve standard system reports to support operations and purchasing decisions
- Identify opportunities to improve ERP usage, data flow, and process efficiency
- Escalate complex system issues while owning resolution follow-ups
Strategic & Tactical Purchasing (High Priority)
- Manage and execute purchase orders for non-stock and project-based items
- Support strategic purchasing initiatives, including supplier follow-ups, cost awareness, and lead time optimization
- Track supplier performance (confirmations, delivery timelines, discrepancies)
- Collaborate with purchasing to anticipate needs and reduce supply risks
- Contribute to improving purchasing processes and visibility
Trade Compliance & Customs Support
- Prepare and review import documentation for shipments from Europe, China, and Canada into the U.S.
- Ensure accuracy of commercial invoices, packing lists, and certificates of origin
- Apply HS/HTS classifications based on established frameworks and broker guidance
- Coordinate with customs brokers to resolve entry issues
- Maintain organized and audit-ready import records
Inbound Logistics & Documentation Control
- Validate shipment and container documentation for completeness and accuracy
- Reconcile packing lists against purchase orders and expected receipts
- Identify and resolve discrepancies with internal teams and suppliers
- Track backorders and short shipments
- Support receiving team with documentation and issue resolution
Qualifications (Required):
- 2–5 years of experience in supply chain, logistics, purchasing, or operations
- Hands-on ERP experience (data entry, troubleshooting, reporting)
- Exposure to purchasing or procurement activities, with interest in strategic sourcing
- Familiarity with import/export documentation and shipping processes
- Strong attention to detail and organizational skills
- Effective communication across internal and external stakeholders
Additional Requirements (Must-Have):
- Minimum 2 years of work experience in the United States
- Must be legally authorized to work in the U.S. without sponsorship
- Ability to travel to Canada as needed
Preferred Qualifications:
- Experience in a manufacturing or industrial environment
- Strong Excel skills (data analysis, lookup functions, basic reporting)
- Exposure to supplier coordination or cost tracking
What Success Looks Like:
- High level of ERP data accuracy and system reliability
- Improved purchasing responsiveness and supplier coordination
- Reduced receiving discrepancies and smoother inbound flow
- Proactive identification of process and system improvements
North American Offices:
Kinshofer North America is located in Burlington, Canada
Kinshofer USA is located in Sanborn, NY, USA
Kinshofer Group Headquarters: Holzkirchen, Germany
Interested in joining our team?
We look forward to receiving your application by mail or email (maximum file size: 10 MB): Kinshofer North America · Attn.: HR · 5040 Mainway Drive, Unit #11 · Burlington, ON, L7L 5Z1 or HRNA@kinshofer.com
Order Desk Specialist / Parts Advisor
Location: Burlington, ON
Compensation: $24.00/hour
Position Summary:
Kinshofer North America is seeking a detail-oriented and customer-focused Order Desk Specialist / Parts Advisor to join our Inside Sales team in Burlington, Ontario.
In this role, you will be responsible for coordinating incoming sales orders, preparing and managing customer quotations, supporting parts inquiries, and ensuring a seamless customer experience from order placement through delivery. As a key liaison between Sales, Purchasing, Production, Shipping, and customers, you will help ensure orders are processed accurately and delivered on time.
The successful candidate will combine strong administrative and customer service skills with the ability to assist customers in identifying parts and products that best meet their needs. This position offers an opportunity to contribute to a growing organization that values innovation, teamwork, and continuous improvement.
At Kinshofer, we pride ourselves on being an industry leader, bringing new technologies to market and empowering our employees to deliver their best performance every day. The job is open for our location in Burlington, ON, Canada.
Key Responsibilities:
Reporting to the Office Manager, the Order Desk Specialist / Parts Advisor will:
- Process incoming sales orders received from the sales team via phone and email.
- Review and verify all order information for accuracy and completeness.
- Enter and process orders in the ERP system in a timely and accurate manner.
- Prepare and manage customer quotations for products, parts, and related services.
- Follow up on quotations and provide pricing and product information as required.
- Act as a Parts Advisor by assisting customers and the sales team with parts identification, availability, and product selection.
- Communicate order discrepancies, delays, or issues to customers and internal teams.
- Coordinate with Purchasing, Production, and Shipping departments to ensure timely order fulfillment.
- Track orders from purchasing through final delivery to customer locations.
- Respond to customer inquiries regarding order status, shipping information, and product availability.
- Maintain accurate records of orders, quotations, contracts, and related documentation.
- Assist with inventory management and stock tracking to support customer demand.
- Obtain freight quotations and assist the shipping department with logistics coordination.
- Resolve customer concerns professionally and efficiently.
- Perform other related duties as assigned by Management.
Note: This is a newly created position and will continue to evolve to support the future needs of the Kinshofer Inside Sales team
Qualifications and Experience:
Required Qualifications:
- Minimum 1 year of experience in inside sales, order desk, customer service, or a related role.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and ERP systems.
- Strong customer service and communication skills, both verbal and written.
- Experience working in a business-to-business (B2B) environment.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong attention to detail and commitment to accuracy.
- Comfortable working in a fast-paced environment.
- Ability to work collaboratively across departments.
- High school diploma or equivalent.
Nice to Have:
- Previous experience in a manufacturing, industrial, construction equipment, or heavy equipment environment.
- Experience as a Parts Advisor, Parts Coordinator, or similar role.
- Mechanical aptitude or basic mechanical knowledge.
- Ability to identify parts using manuals, diagrams, or technical documentation.
- Experience with inventory management and logistics coordination.
- Familiarity with heavy equipment attachments, hydraulic systems, or industrial products.
Why Join Kinshofer North America?
- Stable and growing international organization.
- Collaborative and supportive team environment.
- Opportunity to work with innovative products and industry-leading technologies.
- Professional development and growth opportunities.
- Meaningful role with exposure to multiple departments and business functions.
About Kinshofer North America:
Kinshofer North America operates from Burlington, Ontario, with a subsidiary location in Sanborn, New York.
As part of the Kinshofer Group, headquartered in Holzkirchen, Germany, we are a global leader in attachment solutions for construction, demolition, landscaping, rail, and material handling industries
Recommended Indeed Job Title:
Order Desk Specialist / Parts Advisor
Alternative titles that may attract more qualified applicants:
- Order Desk & Parts Advisor
- Parts Advisor / Order Management Specialist
- Inside Sales Coordinator – Parts & Orders
- Customer Service & Parts Advisor
Interested in joining our team?
We look forward to receiving your application by mail or email (maximum file size: 10 MB): Kinshofer North America · Attn.: HR · 5040 Mainway Drive, Unit #11 · Burlington, ON, L7L 5Z1 or HRNA@kinshofer.com
Interested in joining our team? We look forward to receiving your application by mail or email (maximum file size: 10 MB).
Kinshofer North America · Attn.: HR · 5040 Mainway Drive, Unit #11 · Burlington, ON, L7L 5Z1 or via email to HRNA@kinshofer.com.
